Hunter Valley Web Designs develops sites for Newcastle, Central Coast, Maitland, Cessnock and the Hunter Region

What domain name should I choose?

This depends on how you are going to use it. If you are going to be telling people over the phone, choose one that is easy to say and spell out loud. Above all, I would choose one that is memorable and not confusing.

How long will it take for my web site to be designed?

The time scale of a web site design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new web site is waiting for content (text/images) to be sent to us by the client.

Will we need to have a meeting in connection with the web site design?

TWH Creations values personal contact, and suggest an initial consultation to prevent any miss understandings of what is involved and the design process.

Email and phone will be used through the design process will be an additional tool to liaise with you.

We place suggested web site designs onto the Internet in a private place where only yourselves and us can view the content. We then liaise with you regularly to discuss the web designs in order that the web site design and functionality is exactly as you wish.

Once my web site design is completed -what after sales service do you offer?

We fully support any web site we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your web site need never get out of date

Do I have to keep my web site with you forever, or can I move it to another supplier to host it if I wish?

You may move your web site to another web hosting service at any time. Once your web site design has been completed, we send you a copy of the web site on cd. This copy of your web site is for your retention

In what format should I supply words and photographs about my business for my new web site?

It is helpful to us if you are able to provide text and photographs in electronic form - for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the web site.

Will my web site design be" Search Engine" friendly?

All our web sites are created with search engines in mind and the web site design is compliant with search engine guidelines. It is a good idea for your web site to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your web site is kept up to date and complies with new rules etc.

How to choose which web designer to design my web site ? Why choose TWH Creations!

There are thousands of web designers - most advertise on the Internet trying to persuade you to place your web site design in their hands. Which web designer should you choose? What knowledge should your web designer have? Which web site design company should I choose?

I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this?

You need a professionally developed web site, a domain name, and hosting facilities for your web site. You also need the web site to be uploaded onto your hosting facilities and promoted to the search engines.

I hear that there are hidden costs associated with web design services. Is this true?

No. We discuss with you your web site requirements and then quote accordingly and once you have placed an order for your web site design with us, that quote is strictly adhered to. If there are any additions or changes that are not within the scope of the original project TWH Creations will issue you an indication of any extra costs before work commences.

Do I need a database on my web site?

This will depend upon the amount of information you wish to be displayed on your web site. If you have many products/services, then it may be advantageous to have a database incorporated into your web site design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your web site design to suit your specific requirements.

How do I update my web site?

There are many different methods which can be used to update web sites. The method you choose and the functionality we build into your web site design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.

If you have a small web site consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask TWH to carry out these changes for you. Other methods which are frequently chosen are largely dependant upon how much data or information and pictures you have and how you store this information at present.

Will everyone see my web site the same?

Your web site visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all web sites may need re-evaluation.

Can you provide all our web design and hosting services?

Yes - we are your one stop company to provide all your web services.

No more;

Do you guarantee that my site will always be available?

No web hosting service can guarantee 100% uptime. However we can say that our servers have had 100% up time for many years. Should our servers have any problems we do have the necessary backups in place to deal with this issue very speedily.

Do you use Flash animation in your web site design?

Yes we do use flash as and when required. It is important to note that there are times when flash animations can be an asset but it would be unwise to use "flash" to create an entire web site or even entire pages of your web site as search engines are not able to read the content of flash and therefore any words used in animations will not be indexed by the search engines.

Generally it is best to use flash for smaller banners, advertisements or demonstrations and incorporate the flash animation into a web page which also includes some written text in html. This way the search engines will be able to index your information

Can I get e-mail with my web site?

Yes you can have email and you will probably wish you set-up several email addressed e.g. sale@your-domain.com, info@your-domain.com, john.smith@your-domain.com 

Can I see how many visitors I've had to my web site?

Yes we provide web tracking software which records where your visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

Do I need to install any software?

No is the simply answer.

Can I have an e-commerce system for my web site?

Yes you can. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you web site knowing that the information they enter is secure and safe. If you wish your customers payments to be "cleared on line" we can interface to organisations like Worldpay, eWay or whichever third party you wish to use.

How much will a web site cost me?

The cost of a web site varies depending on the site and complexity. A small web site with just a few static pages would cost around $500 whereas a full ecommerce web site with a large number of pages could cost any where between $1500 and $3000. If you give us a call we will be pleased to discuss with you, your web site design requirements and give you a fixed quotation.

TWH Creation's General rule for site design is $100 per page...

How can I accept credit cards on my web site?

There are various methods available to you. We would need to talk to you to established you requirements and the best method for your company. There are essentially two main methods of accepting credit cards. The first method is where you use your own eftpos. card machine and process the card payment yourself and the second method uses an online clearance company. Once you are sure which method you wish to use, we can design your web site accordingly.

How many pages can I have on my web site?

As many as you like. From a search engines point a view - The more the better!

I already have a web site and I need it updating, can you help me?

Yes, we would be happy to look at you existing web site and give you a quote for updating it.

Do you redesign existing web sites?

Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your web site up to date - let us provide you a Free of Charge web site Evaluation - we can redesign your web site to take advantage of the latest web technologies

Do you display any banners or pop-up ads on my web site?

Absolutely not! - It's your web site and you have total control over the contents and who advertises on it.

Will I find my web site on the search engines?

Yes we always design web sites to be search engine friendly.

Once my web site design is completed can you provide web hosting ?

Yes you can arrange to host your web site on one of our high performance web servers.

Who owns the web site once the web site design is completed?

The web site belongs to you - we send you a copy of the web site on cd. This copy is for your retention and should you wish to use another web design or web hosting company - you are completely at liberty to take this copy to them for them to use.